DND (Do Not Disturb) Policy

Our Commitment

Moneytez Financial Services respects your right to privacy and your telecom preferences. We only contact you by phone, SMS or WhatsApp when you have voluntarily shared your details with us, for example, by submitting a callback request on our website, calling us directly, or messaging us on WhatsApp.

About the National Customer Preference Register (NCPR)

Under TRAI regulations, customers can register their mobile numbers on the National Customer Preference Register (commonly known as the DND registry) to opt out of unsolicited commercial communication. Even if your number is registered on the NCPR, communication you have specifically requested from us (such as a callback about a loan enquiry you submitted) is treated as a transactional response to your request, not unsolicited marketing.

When We Contact You

We reach out only in response to: a callback request submitted through our website's contact form; an enquiry you've made by phone, email or WhatsApp; or an active loan application you've asked us to help with. We do not run bulk promotional calling or SMS campaigns to numbers we haven't received a direct enquiry from.

How to Opt Out

If you no longer wish to be contacted, you may ask us to stop at any time by: replying "STOP" to any SMS from us, telling your advisor directly on a call or WhatsApp chat, or emailing sales@moneytez.com with your phone number and a request to be removed from future communication. We will action opt-out requests within a reasonable time.

Registering on the DND Registry

If you'd like to register your number on the National Customer Preference Register to reduce unsolicited commercial communication from telecom marketers generally, you can do so via your telecom operator, by SMS ("START 0" to 1909 for full DND, or specific category codes for partial DND) or through the NCPR website/app. This is independent of, and in addition to, the opt-out choices described above.

Complaints & Escalation

If you believe you've received unwanted commercial communication from us in violation of your preferences, please contact us at sales@moneytez.com or +91 74118 91234 and we will investigate promptly. You may also file a complaint with your telecom operator or via TRAI's NCPR complaint channels (short code 1909).

Changes to This Policy

We may update this DND Policy from time to time to reflect regulatory changes. Any changes will be posted on this page with a revised "Last updated" date.